The Asana app allows you to escalate tickets to Asana. You can create tasks, link them to a specific project or assign the ticket to a colleague. When adding a task you can add a due date and add yourself as a follower.
The created task in Asana contains a link to the Zendesk Ticket as well as any notes you added upon submit.
Once created the sidebar app shows you the status of a linked task right next to your ticket as wel as the current assignee, due date and descriptions added to the task. You can open the task in Asana with one click, and easily unlink tasks if needed.
You can add a note to an existing task to keep your team updated on the latest information.
The app was developed by Premium Plus. We’re an award winning Zendesk Master Implementation Partner with over 500 active and happy customers. We’re here to help if you need guidance on how to get the most out of Zendesk. Visit premiumplus.io for more information.
Need a custom app to for your Zendesk instance to meet a specific need? Sure thing! We can build one seamlessly fitting your wishes and requirements. Need inspiration? Visit the apps section on https://premiumplus.app.
This app is not affiliated with Asana. The Asana name, logo and related wordmarks are copyright and owned by Asana