More than just a round robin app for Zendesk
Save time and build a better customer experience with ticket routing teams love.
- Round robin, load-balanced assignment
- Agent capacity
- Daily limits
- Assign based on agent schedules
- Prioritize queues
- Prioritize tickets by any field
- Automated skills-based routing
- Distribution ratio for groups
- Real-time routing
- Same agent (sticky) assignment
- Dedicated support for organizations
- Solid pull model with Playlist Button
- Unlock business rules based on agent availability
See how it works for more details.
Try it for free
Sign up today for a 14-day free trial. Use coupon code TRIALWOCC to try without a credit card. Cancel anytime by simply uninstalling the app.
Last updated on October 8, 2021