Playlist Ticket Assignment

Automatically distribute tickets with round robin and advanced workflows

Preview image of app
Preview image of app
Preview image of app

Playlist Demo

More than just a round robin app for Zendesk

Save time and build a better customer experience with ticket routing teams love.


  • Round robin, load-balanced assignment
  • Agent capacity
  • Daily limits
  • Assign based on agent schedules
  • Prioritize queues
  • Prioritize tickets by any field
  • Automated skills-based routing
  • Distribution ratio for groups
  • Real-time routing
  • Same agent (sticky) assignment
  • Dedicated support for organizations
  • Solid pull model with Playlist Button
  • Unlock business rules based on agent availability

See how it works for more details.

Try it for free

Sign up today for a 14-day free trial. Use coupon code TRIALWOCC to try without a credit card. Cancel anytime by simply uninstalling the app.

Last updated on October 8, 2021

App details

Works with
Ticketing System
Price (USD)
Free 14-day trial, then $9.00 per agent, per month

Apps install directly into your account

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