Providing great customer experience is hard. It's often a trade-off between reducing operating expenses or improving the user experience. With Watson Assistant, you can do both.
Watson Assistant is IBM's conversational AI platform. You could call it a chatbot but it's really so much more. Watson Assistant uses market leading AI under the hood to understand what users are actually trying to accomplish. This means your customers are no longer subjected to broken chatbots saying "I didn't quite catch that. Can you try rephrasing?" With Watson Assistant, you can handle complex customer needs, not just FAQs, and ensure no problem goes unresolved.
This pre-built integration with Zendesk combines the power of Watson Assistant with the human touch of your live agents into a delightful customer experience. Now, your customers can easily get answers to their problems or connect with an agent when they need to, all without ever leaving the chat window or picking up the phone.
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