We use natural language-processing (a form of artificial intelligence) to automatically tag your customer conversations. Using the ScopeAI dashboard your team can discover trending topics, track trends over time and gain unique insights to improve your customer experience. You can also create custom combinations of tags to track through our dashboard with the Explore Tool. ##ScopeAI lets you: - Track volume trends over time - Analyze sentiment correlated to customer feedback - Conduct deep-dives to understand underlying causes - Share reports with other teams and higher management
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