Extend the capabilities of Zendesk Chat with this automated & centralized AGENT OPTIMIZATION SUITE consisting of quality assurance, performance management, coaching, learning & agent motivation tools, seamlessly integrated into Zendesk. With Playvox & Zendesk Chat, you will empower agents, team leaders, QA analysts, & managers with the tools & real-time intelligence needed to radically improve your customer service & revenue generation capabilities.
Monitor service quality in the easiest way possible:
Solve issues on the spot with KPIs in one place:
Drive continuous agent improvement:
Send targeted training:
Recognize & reward your team based on results
Customers using the Playvox-Zendesk Chat integration say:
SHIPSTATION: 'We needed a way to manage our support QA evaluations that integrated with Zendesk & allowed customized access to managers & team leads. Playvox had this functionality & integration, along with a number of bonus features.' said Sarah Holdgrafer, Manager of Self-Service & Content at ShipStation.'
IBOTTA: 'This plugin [Zendesk] is designed to allow for a very rapid & accurate agent case QA workflows which in turn allows us a reduced headcount projection for the case QA team over the next 12-18 months as a result.' said Chris Sherland, Ibotta Care Director
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