MaestroQA is Zendesk Chat quality assurance and monitoring software. The lite version (currently only available for Zendesk Support, but coming soon to Zendesk Chat) is free and contains basic functionality while the upgraded MaestroQA Dashboard starts at $19 per agent.
- Improve customer satisfaction, NPS, CES
- When scaling or outsourcing, maintain consistent service
- Create a quality score KPI for agents
- Drive employee learning and development
Here's what people are saying
During the first 6-8 months of using MaestroQA our average QA score increased from around 70% to 90%. Over the second half of the year, CSAT increased about 11%.
MaestroQA has completely changed how we think about grading quality interactions. . . . This tool really is amazing and they truly provide a beautiful customer experience for their clients.
See more reviews from our customers below or checkout our case study with Harry's Razors.
Sign up for a Free Trial or Demo of the full dashboard!
Sign up for a Free Trial or Demo of the full dashboard today to start training and giving feedback to your representatives. Let MaestroQA help you monitor performance, control quality, manage customer loyalty, and improve customer satisfaction, NPS, CES!