Cohere is a support and onboarding tool that gives you a real-time view of what your users are doing on your site. If they need help, just jump in and request control to their screen, no setup required.
Cohere's app for Zendesk allows you to see all of your ticket/chat requesters' active sessions on your website in the sidebar of your Zendesk dashboard. All you need to do to see their screen or activate remote control is click into a session in the sidebar — no switching tabs required!
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