ChatCreate

Installation instruction

1. Connect — You can find a full step-by-step guide for connecting Zendesk to ChatCreate here:https://chatcreate.zendesk.com/hc/en-us/articles/360001423017-How-to-connect-your-Zendesk-account-to-ChatCreate-from-A-to-Z
   
2. Automate — SuggestionsAI will find YOUR recurring topics, you just add the answers. You don`t have to do them all at once.
   
3. Monitor — That`s it! You can keep track of the bot and see how well it behaves
   

Detailed explanations:

1. Create an account at chatcreate.com
2. Click on Connect in the top navbar
3. Choose Zendesk from the sidebar as your channel
4. Now in a different tab, open up the Zendesk Chat product
5. Find Settings->Account from the lefthand sidebar
6. From there, find API & SDKs from the top navigation
7. Click on Add API client button
8. Add your company name to the Client name and Company fields
9. Now open up the ChatCreate tab and copy the Zendesk Redirect URI value
10. Now go back to the Zendesk Chat tab, paste the url you just copied into the Redirect URLs field
11. Click Create API client below the form
12. From there, copy the Zendesk Client ID and Client Secret to the respective fields in ChatCreate
13. To fill the subdomain field, open up the Zendesk tab, look at the url, and copy the string between https:// and .zendesk.com from the URL — this is your Zendesk subdomain
    
14. Click Connect
15. If you entered everything correctly, ChatCreate will show you a success message and in the background, your Chat History will be analysed and Suggestions will shortly appear under the Automate link.
16. Once you see Suggestions under Automate, you can start adding responses. You don`t have to add them all at once, you can for example only add the first 2-3 Suggestions and still turn on the bot.
    
17. To turn on the bot, go to Connect and click Activate Bot
18. That`s it!