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Certainly Conversational AI for Chat

Run an AI, multilingual chatbot inside your Zendesk chat widget

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Preview image of app
Preview image of app
Preview image of app

Friction-free Commerce. Use an AI assistant across chat, email, phone and messaging. to proactively take your visitors to the right product, deliver dynamic support, upsell, help at checkout and handle returns.

Watch live demo & try for free: https://certainly.io/integrations-channels

"The way the Certainly platform is designed makes it easy for me, as a Service Operation Specialist, to start using Conversational AI with our chatbot to grow its use cases over time. I would recommend anyone to sign up to Certainly." Nadin Kempel Sigh, Customer Care Manager, Tiger of Sweden.

"I would highlight the ease of communication with Certainly's engineers when helping during the development, and the fast responses you have always provided." Ana Etxebarria, Customer Experience Officer, Siksilk"

Get started with the Certainly integration with a minimum of fuss:

  • A Platform built for line-of-business people, with no coding skills required to run a fully functional AI chatbot.
  • Go from start to test in 30 minutes.
  • Average time to launch: Startups/Scaleups, days, Enterprises, weeks.
  • Out-of-the-box options available for all Zendesk plans and tiers.
  • Optional custom onboarding, training, dedicated support and SLA.
  • IT Security approved & complaint with GDPR, HIPAA FSA & SOC2.

Your chatbot will out-of-the-box be able to:

  • Understand and reply to your customers' questions in more than 14 languages.
  • Only give human-approved answers, ensuring compliance and consistency.
  • Integrate with third-party CRM, Product & ERP tools. (Average integration time: 30 minutes for non-coder).
  • Multiple APIs and Webhooks options for reporting, data sharing and more.
  • Integrated with native Zendesk products such as Chat, Support, Help Center Articles, Sunshine, etc.
  • Use free text, buttons and product visuals for faster and rich, beautiful conversations.
  • Seamless live handover between chatbot and agents.
  • Route customers to the relevant department.
  • If agents are not available, collect the customers' info to get back to them later.
  • Your chatbot can open, update and close tickets.

Start your free trial today: https://certainly.io/free-trial

Have questions? Schedule demo / Get in touch

App details

Works with
chat
Live Chat and Messaging
Author
Certainly
Price (USD)
Free

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