Agent Helper by Swifteq

Agent Helper by Swifteq

Empower your agents with smart suggestions and in-context assistance

Help your customer service agents work faster and smarter with contextual reply suggestions and knowledge assist.

Benefits to your team

  • Boost agents productivity and reduce average handling times

  • Improve utilization of shortcuts and knowledge base articles

  • Increase customer support capacity and improve quality

  • Deliver excellent customer experience at scale


  • Smart reply suggestions: contextually suggest relevant replies to a given customer message

  • Instant reply send: one-click send of a suggested reply to the customer, no copy and paste needed

  • Articles suggestions: view list of articles that helped similar queries in the past

  • Quick shortcuts search (coming soon): instantly find the most appropriate shortcut to use

How it works

Swifteq is leveraging AI and unsupervised machine learning to automatically detect message-reply patterns in your historical chat transcripts. These patterns are then used to make intelligent suggestions to customer service agents based on what the customers are actually saying.

Very easy to get started, only takes few minutes on your side. The activation and AI process is automatic and takes up to 1 hour. See installation instructions for a step-by-step guide.

Free 14-day trial, then $10 per agent, per month.

Sign up for a free trial today

Get started in few easy steps

  1. Sign up for a free 14-day trial at

  2. Connect Swifteq to Zendesk Chat. This will allow us to load historical chat transcripts and automatically tune a AI model that understands your chat message/reply patterns. When the process is finished an API key will be provided.

  3. Install the Agent Helper app in your Zendesk Chat instance

  4. Configure the installed app with the API key provided in the first step.

App Details

  • Author: Swifteq
  • Price: Free
  • Support: Email / Website
  • Version:1.1
  • This is an app. It will install right into your Zendesk Chat account.

Publish your app

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves.