The ROI of Omnichannel Support

Tell us about yourself and see in just a few seconds how omnichannel can change your customer support —whether it’s giving time back to your customers, saving time for your agents, or increasing your ROI.

Tell us where you are today

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*Due to a small sample size, values presented here are global average

This is what your omnichannel support could look like tomorrow

Based on real benchmarks from real Zendesk omnichannel customers, this is what we project for you and your team.

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Median first
resolution time*
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Total help
centre views*
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Average
handling time*
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Total agent
time saved

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Projected ROI

Seems like you've got some ambitious resolution goals for your team! For your information, your inputs appear out of range from our traditional Suite users.

The estimates above are based on our Zendesk Benchmark metrics median first-reply time, average agent handling time and median first-resolution time of Zendesk omni-channel customers. Agent hours saved and the projected ROI are calculations based on an upgrade from Zendesk Support to the Support Suite. This doesn’t even include ticket deflection from self-service! Of course, your omni-channel performance may differ.

Start a free trial of the Support Suite to see it in action.

*Please note that this tool does not include data from our recent ESG report.