Champions of customer service
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success and keep your business in sync.
Become a CX Champion
Go from CX Starter to Champion
CX leaders build agility and resilience in their customer support. Watch our livestream to learn their strategies.Learn from the leaders
Decode the mysteries of CX
Navigating the path to CX success is a journey. In this on-demand webinar our inspiring speakers will show you the way.Watch now
This is What’s New
This quarter is all about customer experience maturity. Check out our product updates and set yourself up for CX success.Get the scoop
Where good conversations become great experiences
To make customers happy, you need conversational experiences - connected communication across any channel.
Give customers the best support
Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.
“We’re here to help our customers succeed online, and that’s something we hear about from our customers. They just love our support channels.”
Win prospects over
Our powerful sales solution helps teams build relationships and manage their pipeline without any of the complexity and clunkiness of traditional sales CRM tools. It’s kind of a big deal.
“By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience.”
Customise your customer experience
Sunshine lets you customise and extend Zendesk to provide personalised experiences, help agents stay productive and keep the entire business connected. Plus, it's open and flexible, so you can adapt quickly to anything thrown your way.
#1 in Digital Customer Service use case by
- Zendesk Customer Experience Trends Report 2021
- Business texting for customer service
- The agility playbook – how larger firms can score a competitive advantage in CX
- Customer service definition for 2021 and beyond
- How CX is critical for the new digital world of financial services
- Supporting your customers starts with supporting your agents
- Gartner’s 2021 Magic Quadrant for the CRM Customer Engagement Centre
- Messaging apps are open for business