CX Trends 2022 Unlock growth with customer service Get the report

Champions of customer service

Champions
of customer no-hassle not waiting on social extra sauce actually having customer
service returns hold forever messaging on the side a nice day service

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success and keep your business in sync.

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Great businesses aren’t built on ‘good enough’ service. Let us help you chart your course.

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Feature updates

This is What’s New

The era of conversational CRM is here. Hear how our latest releases can connect customer conversations across your business.

Watch now Sticker: New!

Where good conversations become great experiences

To make customers happy, you need conversational experiences — connected communication across any channel.

Service
Sales
Employee experience
Example conversation in product

Give customers the best support

Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.

Logo: Starling Bank

“Wherever our customers are, Starling is there to support them, and it’s all managed by Zendesk.”

Patrick Vardhan

Head of Customer Service, Starling Bank

Stylized product screenshot

Win prospects over

Prospects and customers want a seamless experience, no matter where they are in their buying journey. Deliver meaningful conversations that drive more qualified leads and close more deals with Zendesk Sell.

Stylized product screenshot

“Our customers get a better experience because there are no silos of information, and that's resulted ultimately in more revenue and more deals closing.”

Yossi Mlynsky

CEO, Upstack

Stylized product screenshot

Get employees answers

Free up your team’s time to focus on the important things and help employees get answers fast. Our help desk solution simplifies support and makes information sharing easy.

Logo: Homebridge

“People kept using it and kept giving raving, positive reviews – everyone from the account executives, brokers and the B2B partners they supported… it was a good fit, so we started bringing in other groups to Zendesk.”

Ben Chapman

Director of Client Facing Experience & Analytics, Homebridge

Customise your customer experience

Sunshine lets you customise and extend Zendesk to provide personalised experiences, help agents stay productive and keep the entire business connected. Plus, it’s open and flexible, so you can adapt quickly to anything thrown your way.

#1 in Digital Customer Service use case by

Logo: Gartner
Photo: Customer Experience
Photo: Customer Experience
Photo: Customer Experience

The best customer experiences are built with Zendesk

More than 150,000 companies of all sizes already trust us

See all customer stories

Gartner, Critical Capabilities for the CRM Customer Engagement Centre, 8 June 2020, Nadine LeBlanc, Brian Manusama
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner research publications consist of the opinions of Gartner's Research & Advisory organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the USA and internationally and is used herein with permissions. All rights reserved.