CX Trends 2022 Unlock growth with customer service Get the report

Champions of customer service

Champions
of customer no-hassle not waiting on social extra sauce actually having customer
service returns hold forever messaging on the side a nice day service

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success and keep your business in sync.

CX Trends 2022

Improve your bottom line

Gain access to in-depth research, actionable insights and the right strategies to unlock growth with customer service.

Read the report

CX DISCOVERIES

Decode the mysteries of CX

Navigating the path to CX success is a journey. In this on-demand webinar our inspiring speakers will show you the way.

Watch now
Sticker: New!

Feature updates

This is what’s new

This quarter is all about customer experience maturity. Check out our product updates and set yourself up for CX success.

Get the scoop

Where good conversations become great experiences

To make customers happy, you need conversational experiences — connected communication across any channel.

Service
Sales

Give customers the best support

Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.

Logo: Starling Bank

“Wherever our customers are, Starling is there to support them, and it’s all managed by Zendesk.”

Patrick Vardhan

Head of Customer Service, Starling Bank

Win prospects over

Our powerful sales solution helps teams build relationships and manage their pipeline without any of the complexity and clunkiness of traditional sales CRM tools. It’s kind of a big deal.

Logo: Junkyard Golf Club

“Sales and service go hand-in-hand, but they don’t always work very well together as separate departments, so I wanted to bridge the gap with Zendesk to deliver a more cohesive customer journey.”

Ruth Derry

Customer Service Manager, Junkyard golf Club

Customise your customer experience

Sunshine lets you customise and extend Zendesk to provide personalised experiences, help agents stay productive and keep the entire business connected. Plus, it's open and flexible, so you can adapt quickly to anything thrown your way.

#1 in Digital Customer Service use case by

Logo: Gartner
Photo: Customer Experience
Photo: Customer Experience
Photo: Customer Experience

The best customer experiences are built with Zendesk

The companies you use, use Zendesk

See all customer stories

Gartner, Critical Capabilities for the CRM Customer Engagement Centre, 8 June 2020, Nadine LeBlanc, Brian Manusama
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner research publications consist of the opinions of Gartner's Research & Advisory organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the USA and internationally and is used herein with permissions. All rights reserved.